Shop Terms and Conditions

General
To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of products. If for any reason a product is not available, we will endeavour to notify the non-availability on our online shop.

 

If for some reason a product becomes unavailable after you place an order, we will refund you the cost of the product / order.

 

We have the right to place order limits on any product at any time.
 

Delivery and delivery charges

Prices for goods stated on our website are exclusive of any applicable delivery charges.

We use DX Mail and Aramex courier services.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.

Rural delivery costs extra, please choose the correct shipping method.

Please choose the more expensive medium/heavy goods option if you have Jams / Sauces or are ordering more than 1 box of Dextros. This is because we need to use a box to ship your order. Thank you for understanding

You are responsible for ensuring your delivery address is correct.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

You will receive a shipping notification once your order has been sent out, please take note of the tracking number.

Sometimes there can be a few hours delay in tracking information becoming available.

 

You can expect overnight delivery in most cases but please allow up to 1-5 working days. If your parcel does not arrive, please email office@diabeteswellington.org.nz with your order number for assistance.

Delivery times will be different for public holidays and the Christmas/New Year period. 

Please note that we must receive notice that a parcel has not arrived within 10 days of receiving a shipment notification.

 

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

Payment options

We accept the following credit cards:
Visa and Mastercard. We also accept payment via paypal.

Refunds and returns

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.

If you receive goods that are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If you would like to exchange or return your order please call us on 04 499 5085 or email office@diabeteswellington.org.nz and tell us the nature of your return. We will need to advise where to return the product to. 

 We can only refund postage costs where the return is a result of our error.